Client Care FAQ's

Other Questions

• How do I obtain product samples?
  We offer free samples with every order. If there are specific products that you would like to try, please contact our Client Care team and provide the product name and your mailing address. We will do our best to accommodate any sample requests, but we cannot guarantee availability.
• Checks & Money Orders
  Drdennisgross.com does not accept personal checks or money orders as a form of payment for online orders.
• Fraud Protection
  All payment forms are subject to verification and review by Dr Dennis Gross. Dr Dennis Gross reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity.
• Do you guarantee the item(s) in my order?
  The item(s) within your order including samples are not guaranteed for fulfillment. During the time of order processing, it will be determined whether an item(s) within your order needs to be cancelled due to stock availability issues. We will ship the remaining available item(s) within your order to prevent shipment delays. Should your full order be cancelled, the pre-authorization hold will automatically drop from your payment method. Please note that cancelled item(s) including samples cannot be replaced with an alternative item(s) once the order has been processed.
• Do you ship outside of the United States?
  We are unable to ship to international locations at this time.
• What is your corporate position on sustainability?
  Protecting the environment is an important priority for Dr Dennis Gross and its parent company Shiseido. We’re committed to conducting its business activities in an eco-friendly and environmentally conscious manner. In 1992, Shiseido adopted the Shiseido Eco Policy, a set of guidelines detailing how environmental considerations should weigh on management decisions. To learn more about Shiseido’s efforts in protecting the environment, please click here.
• What is ShopRunner FREE 2-day?

  ShopRunner offers free 2-day shipping to their members on drdennisgross. ShopRunner members sign in, and ShopRunner free 2-day will automatically be selected as the default shipping method for eligible items on drdennisgross.

  Sign up today! Learn more about ShopRunner

• The item(s) I recently purchased went on sale. Can I receive a price adjustment?
  Dr Dennis Gross does not honor any price adjustments.
• Why can't certain beauty products be shipped to Washington State?
  Due to local regulatory requirements, certain beauty products cannot be shipped to, or sold in Washington State.
• How do I know if a product is restricted?
  If a product cannot be shipped to Washington State, it will be clearly noted on the product page or during checkout.
• May I still purchase beauty products if I live in Washington State?

  Yes, you can still purchase any beauty products that are in compliance with Washington State regulations. If a product cannot be shipped to Washington State, it will be clearly noted on the product page or during checkout.