Client Care FAQ's

Auto-Replenishment

• What is auto-replenishment?
  Auto-replenishment is a service that allows you to set up automatic shipments of select Dr Dennis Gross products at your preferred frequency with free ground shipping and at 10% off.
• What is the advantage to auto-replenishment?
  With auto-replenishment, you’ll never run out of your favorite Dr. Dennis Gross products. You’ll receive free ground shipping and 10% off auto-replenishment orders.
• How will I know about my upcoming auto-replenishment order?
  You will receive an email confirming your upcoming auto-replenishment order. You can update the frequency or cancel an upcoming order from your reminder email.
• Can I edit, cancel, or change the frequency of my upcoming auto-replenishment order?
  Yes. To manage your auto-replenishment order(s) at any time, sign in to your account and go to the Order History tab in My Account. You can cancel or edit the quantity and frequency of your auto-replenishment orders up to 24 hours before your next order is due to ship. Your next scheduled replenishment order date will display in this section as well.
• Who do I contact if I experience issues placing or managing my auto-replenishment order(s)?
  You can manage your account by signing in and going to the Order History tab in My Account or by contacting our customer service team at customerservice@drdennisgross.com
• Is auto-replenishment available on all products?
  No. We offer auto-replenishment only on select products. You can see whether an item is available for auto-replenishment on its product page.
• Will I be charged for shipping on my auto-Replenishment order?
  All auto-replenishment orders include complimentary ground shipping.
• What forms of payment can be used for my auto-replenishment order?
  You can pay with any valid credit card. Please note, PayPal and Afterpay are not acceptable forms of payment on auto-replenishment orders.
• Can I change my method of payment for my auto-replenishment orders?
  You can change your form of payment for an upcoming auto-replenishment order from within My Account. You can add or delete your valid credit card information here as well.
• Can I edit the shipping address for an upcoming auto-replenishment order?
  Replenishment orders are shipped to the default billing and shipping addresses. You can edit this information at any time by logging into My Account.