Client Care FAQ's

Afterpay

• What is $Afterpay?
  $Afterpay is an alternative payment method service that allows us to offer our customers the ability to make purchases now and pay for them in four equal (interest-free!) installments, made every two weeks.
• How do I use $Afterpay?

  Just shop drdennisgross.com and proceed to checkout as usual. At checkout, select $Afterpay as your payment method. You will be directed to the $Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used $Afterpay before, just log in to your $Afterpay account! Then follow the steps to complete your order—it’s that easy! Usually, the first installment is paid at checkout, and the remaining three are made every two weeks (but don’t worry, your Dr Dennis Gross Skincare order will still ship out once your order is complete and processed!).

  Please note, all items in your shopping bag must be eligible for $Afterpay, and the order value must be between $35 and $1,000. Your first order, however, may have a lower maximum value. You will receive an instant approval decision on your order at checkout. Gift cards are not eligible for $Afterpay; if you would like to also purchase a gift card, please place a separate order. You must be 18 years or older to create an $Afterpay account.

• Are there extra fees when I use $Afterpay?

  There are no fees associated with the account as long as installments are paid on time, according to the payment schedule (provided at the time of order approval). If you are overdue on a payment, $Afterpay automatically applies a grace period (usually 10 days unless otherwise noted) without you having to do anything. Late fees are incurred if payment is not made within the disclosed grace period.

• Is $Afterpay available for international customers?

  At this time, $Afterpay is only available for customers who have US billing addresses, a US Visa or Mastercard, and a US phone number. Unfortunately, customers with international billing information will not be able to set up an $Afterpay account.

• If I used $Afterpay, can I still return an item?

  If you are unhappy with your purchase for any reason, please contact our Customer Relations team to return the item(s). If you return an order made through $Afterpay for the first time, it can be confusing, as you may expect the entire payment schedule for your order to be readjusted to reflect the new order value.

  Once the refund is processed by Dr Dennis Gross Skincare, it automatically drops through to $Afterpay, and your payment installment plan is adjusted to reflect the new total order value, starting with the last payment installment and working backward.

• Where can I find out more about $Afterpay?

  For more information, visit $Afterpay’s help center and FAQ page.

  If you have a question about your $Afterpay account, please contact the $Afterpay toll-free Customer Support line at 855-289-6014 or message them here.

• How can Cash App users pay for their order with $Afterpay?
  During checkout, Cash App users should select $Afterpay as their payment method and log in to $Afterpay using their existing Cash App credentials—no need to create a separate $Afterpay account.