Client Care FAQ's
Devices
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DRx SpectraLite FaceWare Pro Quick Start Guide
Visit DRx SpectraLite™ FaceWare Pro Quick Start Guide
Before You Power Up…
Fully charge your DRx SepctraLite™ FaceWare Pro LED light therapy device. To fully charge, plug in your device for 2-4 hours.
*Please note your device can’t be used while it’s plugged in.
It’s Important to be consistent to see real results. Take a picture to track your progress.
Using your device in 1, 2, 3…
- BEFORE YOUR LED TREATMENT
- Cleanse and fully dry your face before placing your DRx SpectraLite™ FaceWare Pro onto the face and adjusting the straps.
- PUT IT TO USE
- Press and hold the button (located at the outer top of the device) for 2 seconds to turn on the LED lights
- Press the button to choose the mode best suited for you. For Anti-Aging (all red lights) press once, for Anti-Blemish (all blue lights) press twice, and for combination skin (mixture of red & blue lights) press three times.
- Your DRx SpectraLite™ FaceWare Pro will automatically shut off after a 3-minute session, no matter which mode you choose.
- LET IT REST
- Remove your LED device from your face.
- Wipe the inside of the mask (where the LEDs light up) with an alcohol wipe or damp cloth removing any residue and allow your device to dry completely before the next use.
- Charge before your next use if needed (1 full charge = 8-10 treatments).
*** Consistency is key!! Make sure you use your device consistently to see the best results ***
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Can I use the FaceWare Pro while pregnant or breastfeeding?
While the LED technology utilized in our DRx SpectraLite™ LED Devices is widely accepted to be very safe technology for most users, we recommend checking with your physician before adding any new products or devices to your routine as we have not studied our products on women who are pregnant or breastfeeding.
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Does the FaceWare Pro come with a warranty?
Yes! We’re pleased to provide a complimentary 1-year warranty on all of our LED devices, including the FaceWare Pro, BodyWare Pro and EyeCare Pro.
We value you as a client and strive for the highest quality products to earn your satisfaction. Please use this as your reference for any customer service or warranty needs you may have. You must register your product within 30 days of purchase at https://drdennisgross.com/pages/registration for the warranty to be effective. When purchased outside the United States, please contact your place of purchase for local warranty information. Our warranty is limited to the terms set out below:
WHAT IS COVERED BY THE LIMITED WARRANTY?
This 1-year limited warranty covers defects in materials and workmanship in your SpectraLite™ FaceWare Pro when purchased through an authorized partner or directly from Dr. Dennis Gross Skincare™. Your 1-year limited warranty is valid for you alone, the original purchaser, and cannot be transferred. If the product was a gift, obtain a copy of the original receipt and send to registration@drdennisgross.com, or have the original purchaser process the warranty claim on your behalf.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
This limited warranty does not cover: damage, defects, failure caused by abuse or misuse, improper care, impact or insertion of foreign objects, use with a voltage connector, or loss of device.
HOW LONG DOES THIS LIMITED WARRANTY LAST?
The limited warranty begins after the device has been registered and expires after one year. The warranty period is not extended if your device is replaced by Dr. Dennis Gross Skincare™ during the warranty period.
WHAT WILL DR. DENNIS GROSS SKINCARE™ DO IF YOUR DEVICE IS DEFECTIVE?
If you discover a defect in your SpectraLite™ FaceWare Pro covered by the warranty, before the 1-year warranty period expires, contact Client Care at +1-888-830-SKIN for assistance. If we confirm a defect covered by this limited warranty, Dr. Dennis Gross Skincare™ will decide whether to replace your SpectraLite™ FaceWare Pro with either a new or refurbished device. If we find that your SpectraLite™ FaceWare Pro is not defective, we will notify you and return the device to you. All Limited Warranty services must be authorized and performed by Dr. Dennis Gross Skincare™ or a service provider authorized by Dr. Dennis Gross Skincare™.
Warranty Limitations & Disclaimers
This warranty gives you specific legal rights and is in addition to your statutory rights. Your remedies for the breach of this limited warranty are limited solely to the repair and replacement of your device as set forth in this warranty statement.
To the maximum extent permitted by applicable law, Dr. Dennis Gross Skincare™ disclaims all implied warranties. If applicable law does not permit the disclaimer of implied warranties, then the duration of implied warranties are hereby expressly limited to the duration of the express limited warranty set forth above.
In no event shall Dr. Dennis Gross Skincare™ be liable for any special, incidental, consequential, punitive, or indirect damages based upon breach of warranty, breach of contract, tort (including negligence or strict product liability), or otherwise, even if Dr. Dennis Gross Skincare™ is advised or aware that such damages may arise. Such damages include, but are not limited to: loss of SpectraLite™ FaceWare Pro, cost of any substitute equipment, the claims of third parties, or damage to property.
If the applicable law does not allow limits on warranties, or on remedies for breach in certain transactions, the limits in this paragraph and the disclaimer or exceptions from warranty may not apply. This limitation does not apply to claims for death or personal injury caused by a defect in the device or any other liability that cannot be excluded or limited by law.
These warranty terms, conditions, and limitations allocate the risks of product failure between Dr. Dennis Gross Skincare™ and you, the purchaser of SpectraLite™ FaceWare Pro. This allocation is recognized by both parties and is reflected in the price of SpectraLite™ FaceWare Pro. By using SpectraLite™ FaceWare Pro you acknowledge that you have read these terms, conditions, and limitations, understand them, and are bound by them.
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How do I register my LED device for the complimentary 1-year warranty?
Congratulations on your new device! Please log in to your DrDennisGross.com account. Once logged in under 'My Account' please select 'Product Warranty' and you will then follow the prompts to successfully register your device.
You can read more about the warranty details at this link: https://www.drdennisgross.com/device-registration.html
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Can I buy a replacement chord for my LED device?
While we don't sell the replacement charging cords separately, the good news is that the charging cords are very common, easy to find and affordable. The cord that you will need to purchase is a USB-A to USB-C cord and can be found on Amazon or in the electronics department of your favorite shopping center.
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How do I clean my FaceWare Pro?
We're so excited to hear you have the FaceWare Pro and hope you are loving your device! The Cleaning Instructions for the FaceWare Pro are as follows:
- 1. Turn off the device and unplug from any power source
- 2. Wipe the inside of device with an alcohol wipe or damp cloth to remove any residue from skin oils after each use. This is especially important if the device is being used by more than one individual.
- 3. Clean device body by using a damp or microfiber cloth. The microfiber storage bag can be used for cleaning and polishing the body of the device. Do not use chemical or alcohol-based cleaners on the exterior as harsh chemicals may discolor the metallic panels.
- 4. Allow device to dry completely prior to use.
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Where can I find the serial number on my DRx SpectraLite™ LED Device?
1st Generation FaceWare Pro: located on the inner left cheek.
Current FaceWare Pro: located under the right-side hook, next to the strap pass through slot.
EyeCare Pro: located on the inner left temple.
EyeCare Max Pro: Printed on the left temple, next to the strap pass through slot.
BodyWare Pro: located on the bottom right corner on the interior of the device.
LipWare Pro: Gently remove the detachable mouthpiece and the serial number will be etched into the device between the two mouthpiece connection points. -
Is it really safe to use LED technology near my eyes?
The Faceware Pro has been FDA- cleared to be used without protective goggles and is safe for the eyes. The mask lies directly on top of the skin and the LED blue lights in our product are strategically placed along the T-zone and jaw line, but for the eye area the lights are placed at a clinically significant distance from the eye area. The device is perfectly safe to be used on the eyes and can be used with your eyes open or closed, depending on your preference. Having said that, we always recommend whenever a client has any questions regarding medical interactions with a new product and/or device that they consult with their physician first. We also recommend consulting a physician prior to using the device if you have any underlying eye conditions or take eye-sensitizing medications.
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Will using my FaceWare Pro for more than 3 minutes a day deliver faster results?
Using the device multiple times a day is not harmful, but will not yield intensified or expedited results. Misuse and Overuse of the device can also result in you having to charge the device more frequently and potentially shorten the lifespan of the device. The device was clinically tested and designed to yield maximum results in 1 daily 3-minute session. Remember - consistency is key to getting the best results possible and using the device every day for 3 minutes will deliver the best results.
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My FaceWare Pro isn't a perfect fit for my face.
The FaceWare Pro is specifically designed to be a universal fit for all unique face shapes. LED technology works best when the bulbs are close to the skin or in direct contact with the skin. Because each user's face and contours are unique, some parts of the mask may make direct contact with the skin while other parts of the mask sit slightly above the skin. This is perfectly normal, and you will receive the same efficacy with direct contact as well as slightly above the skin.
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FaceWare Pro Troubleshooting instructions
Please give these tips a try and please let us know your results!💖
1. System not turning on:
a. Did you press and hold the on/off button for 2 seconds to power the device on?
b. Is the device fully charged? (Power Indicator Light is illuminated and solid when plugged in.)2. System is not charging:
*Please note: FaceWare Pro cannot accept a charge from a USB-C base. A USB-A base must be connected via provided USB-C cord in order to successfully charge the device.*
a. Is the provided USB charging cord firmly inserted into device? Does Power Indicator Light blink when plugged in?
b . Are you using a USB-A power base? Correct configuration is USB-A base to USB-C cord (included with device, examples pictures provided at the end of this message)3. System shuts off abruptly, prior to completion of 3-minute treatment:
a. System is designed to shut off automatically after approximately 3 minutes, indicating treatment is complete.
b. System may shut off after multiple, repeated uses if the device exceeds desired temperature. Allow device to rest for a minimum of 10 minutes and try again.4. Some lights appear turned off:
a. The Infrared (IR) light spectrum is not visible to the human eye. These lights will look as if they are not illuminated, but they are operating properly. If the red and blue visible lights are on, then the device is operating as designed.5. Alternate charging cord/base/outlet:
*Please note: FaceWare Pro cannot accept a charge from a USB-C base. A USB-A base must be connected via provided USB-C cord in order to successfully charge the device.*
a. Please try an alternate USB cord to ensure the cord you are currently using is not be damaged/ experiencing an electrical short.
b. Please try a different USB -A charging base. The device is designed to be used with a Standard USB-A 5V 1-2A base. We do not recommend using high voltage charging bases when charging the FaceWare Pro. The device will not charge when using any other base besides a USB-A base
c. Please try a different outlet. These tests will allow us to determine if the cord, base or outlet is faulty and the cause of the device issues. - Download DRx SpectraLite® FaceWare Pro Manual
- Download DRx SpectraLite® EyeCare Max Pro Manual
- Download DRx SpectraLite® BodyWare Pro Manual
- Download DRx SpectraLite® LipWare Pro Manual
