The FaceWare Pro is specifically designed to be a universal fit for all unique face shapes. LED technology works best when the bulbs are close to the skin or in direct contact with the skin. Because each user's face and contours are unique, some parts of the mask may make direct contact with the skin while other parts of the mask sit slightly above the skin. This is perfectly normal, and you will receive the same efficacy with direct contact as well as slightly above the skin.